FAQs

Membership Account

Members can find their FAQs on the bottom left of their members dashboard.

The following guide will show you how to invite a new member and assign them the correct privileges.

To hand over your companies membership subscription you must have an active membership.

STEP 1

If you’re not already logged in, log into your Members Login button located on the top right corner of the home page.

STEP 2

Click on Team Access

STEP 3

Find the team member you wish to grant Ownership privileges to. First they must be an admin before allow them to become an owner.
So first click ‘Set Admin’ and then click again on ‘Set Owner’

 

faqs reset team set admin1

faqs reset team set owner1

When you set another team member as an ‘Admin’ they will be able to edit your companies directory listing (and manage your team members).

STEP 1

If you’re not already logged in, log into your Members Login button located on the top right corner of the home page.

STEP 2

Click on Team Access

STEP 3

Find the team member you wish to grant ‘Admin’ privileges to and click ‘Set Admin’

 

faqs reset team set admin1

STEP 1

Click the Members Login button located on the top right corner of the home page.

STEP 2

Your Username is your email address, make sure your email address matches the one you registered with.

Enter your password.

If you don’t know your password click on Reset PasswordA temporary password will be sent to your email address.

 

faqs reset password

FOR EMAIL CHANGES OR PROBLEMS ACCESSING YOUR USER ACCOUNT:

Please call us on 1300 768 204 or email info@smartenergy.org.au and one of the team will be happy to assist in updating your user.

STEP 1

Click the Members Login button located on the top right corner of the home page.

STEP 2

Click on Reset Password

STEP 3

Enter your Email and click Send Reset Email

An email will be sent with recovery instructions to reset your password. If you do not see the email, please be sure to check your spam or junk email folder.

 

faqs reset password

 

FOR EMAIL CHANGES OR PROBLEMS ACCESSING YOUR USER ACCOUNT:

Please call us on 1300 768 204 or email info@smartenergy.org.au and one of the team will be happy to assist in updating your user account.

You must have a current membership with the Smart Energy Council to access member benefits and resources.

STEP 1

Login to your Member Account.
If you’re already logged in, click here to go directly to member downloads section.

STEP 2

Navigate to My Account, on the left hands side you will see a button labelled Membership Downloads.

STEP 3

You will find the logo download in blue, click Download.

faqs sec logo

You must have a current membership with the Smart Energy Council to access member benefits and resources.

STEP 1

Login to your Member Account.
If you’re already logged in, click here to go directly to your members badge.

STEP 2

Navigate to My Account, on the left hands side you will see a button labelled Membership Downloads.

STEP 3

You will find your members badge at the bottom of this page. Click Download.

faqs members badge

STEP 1

If you’re not already logged in, log into your Members Login button located on the top right corner of the home page.

STEP 2

Click on My Profile

STEP 3

Complete the password reset fields.

 

faqs reset password 2 e1696315305215

When you set another team member as an ‘Admin’ they will be able to invite new team members and remove members (and edit your companies directory listing).

STEP 1

If you’re not already logged in, log into your Members Login button located on the top right corner of the home page.

STEP 2

Click on Team Access

STEP 3

Find the team member you wish to grant ‘Admin’ privileges to and click ‘Set Admin’

 

faqs reset team set admin1

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